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  Public Ticket #1874758
PROBLEM EXTERNAL LINK - PLAYLIST
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  • Lupi Clarke started the conversation

    Hey there. The problem is when you put the external link in playlist for your track and you click it on the button or cover the link is opened in the same window and not in a new video..can you fix pls...already tried a lot of plugins and it didnt work out.....let me to know when this is fixed. There just an option to add external link and thats all.

  •  70
    Maxime replied

    Hi,

    could you please send me a screenshot of your issue or the element that doesnt work?

    Perhaps a screecast would help. Also, i would need your URL because at the moment, I dont see anything to what you are referring to.

    Thank you,

    --

    Maxime

  • Lupi Clarke replied

    Hey there Maxime,

    I got problem will attach the pic. Check out this link https://luppiclarke.com/music/ when you click on the album cover or title the track is not going to be opened in a new link. There is no option to do that in performance just to add the link and thats all but i would like to click on the track and this track will be opened in a new window browser tab,

    Attached files:  Snímek obrazovky 2019-01-30 v 15.38.56.png

  •  70
    Maxime replied

    Ok I understand.


    I think this is possible but I need to check. 

    Could you please provide me your URL and access to your wp-admin ?

    Thank you,

    --

    Maxime

  •   Lupi Clarke replied privately
  • Lupi Clarke replied

    ahh and another little mistake...when u use your cellphone put my website www.luppiclarke.com click on the menu and you will see that fb page icon is more to the left I couldnt fixed yesterday...do you know how to fix it?

  •  70
    Maxime replied

    fixed. I edited your ess grid SKIN, then went to Link/SEO and selected _Blank. see screenshot: https://d.pr/i/NXhNu0

    For the FB icon, I have fixed it as well.

    Thank you,

    --

    Maxime

  • Lupi Clarke replied

    Ok amazing..thank you. The last question why happens when you are using cellphone that you have to move a bit down and then you will see the logo in the left corner only and not all of the time and second questions why is happening when you are in contact page for example or video page doesnt matter and you click on home page the slider and menu is not possible to see and you have to scroll down a bit that the rest will be loaded too?

  • Lupi Clarke replied

    The last problem....when you open my website on your cellphone...and you put there video and contact page the social icons in footer doesnt work I mean...in all other pages works fine but there no and contact for even I put there the right size....in cellphone doesnt work i mean on pc works fine the position but the position on my cellphone is a bit down than on pc.....I tried everything and still doesnt work out...i dont know why. Thank you.

  •  141
    Alexandre replied

    Hi Lupi,

    I m working on this issue.
    I will contact you soon it is fixed

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    Ok great...I check all pages and the rest seems thats ok...if I can ask you please check if everything is ok......I got some errors there and for the future everything must be in 100% condition

  • Lupi Clarke replied

    Oki let me to know when is done + pls check out the home page on cellphone i think the last two covers are not complete....let me to know when will be done my issues pls.....)

  •  141
    Alexandre replied

    I have fixed the Grid issue.

    Thank you,

    --

    Alexander

  •  141
    Alexandre replied

    I have also fixed the logo issue

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    Ok...Thank you. I check the site now...only two things doesnt work. When you open the video and contact page on cellphone the social sites doesnt work i mean check homepage and you will see how this must work. And the contact form is a bit down on mobile screen i dont know why....

  • Lupi Clarke replied

    Hey there ....what about the rest of my issues? Thank you

  • Lupi Clarke replied

    + i dont know who did that but when you see the pc screen and some button in menu is active is mark as white....it wasnt before ...i would like to make this menu how was the before..thank you

  • Lupi Clarke replied

    Hey there,...what about my issue you fixed some things but in the end other things doesnt work well.....did you check this? Thank you...

  •  141
    Alexandre replied

    Hi Lupi,

    You have to go to wp-admin>soundrise>menu option
    and remove the background color applied on the "main item active background color" option 

    9267580763.png


    I cant explain why you didnt have this behavior before.

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    Ok...and did you check mobile screen video and contact page? The social icons in footer doesnt work well...check the home page or music page there you can see the good function of social sites in footer.....

  •  141
    Alexandre replied

    That is what i m doing right now

    Thank you,

    --

    Alexander

  •  141
    Alexandre replied

    The footer issue was caused by a third plugin. I dont know which one. Probably the cache plugin. 
    I have disabled a few of them to fix the issue. And when I have re-actived them the unwanted behavior was not show up.

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    ok but why the mobile screen doesnt work now?

  •  141
    Alexandre replied

    I have clear the cache and the minify js from the plugin and the site loads well. 

    I confirm the cache plugin you are using causes conflict. 

    You should change its setting. Probably the minify setting. Or use another plugin.

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    Perfect job! Thank you just one thing is not working well and is the last one......when u use mobile screen and you click on contact page the contact form is a bit down and i dont why even I edit these things in performance...do you know how to solve that? Thank you.

  •  141
    Alexandre replied

    I presume you are talking about the margin top applied on the row here:

    6922189014.png

    And yo want to reduce it on mobile.
    I have added a custom css code here to overwrite it.


    5227853077.png

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    Ok contact form solved but I would like to put the menu colors how it was before....I already did what you told me to change the colors but it doesnt work......the function of menu was before that the letters where white and the rest was transparent......only when you scroll down the background of the menu is black....but still the letter are white everywhere......so please make this like how it was before...because at the moment this doesnt work and doesnt matter what I change now but it doesnt work...

  •  141
    Alexandre replied

    Please set this setting to transparent

    6330407271.png

    And dont forget to clear cache from the plugin and the browser

    Thank you,

    --

    Alexander

  •  141
    Alexandre replied

    And to set the menu item color to white when the mini menu is actived, please add this custom code:

    .classic-menu.mini > ul > li a{ color: #ffffff;}

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    Doesnt work...before it was working normally......since someone did some update i dont if you or guy before the active button is white....and i would like to put the settings as was before...the everytime the letters are white only......check out the attachement. 

    Attached files:  Snímek obrazovky 2019-02-05 v 18.00.24.png
      Snímek obrazovky 2019-02-05 v 18.00.27.png

  •  141
    Alexandre replied

    Ok I  m done it myself and the menu works. 
    Please clear the cache from your browser.

    Thank you,

    --

    Alexander

  •  141
    Alexandre replied

    I have set the text to black, because the default background is white. 

    In all pages with a custom black background you have to set the menu color to white

    Thank you,

    --

    Alexander

  •  141
    Alexandre replied

    Please go to https://luppiclarke.com/wp-admin/post.php?post=1464&action=edit
    check "show menu over content" and set the menu item color to white

    5719328057.png

    Thank you,

    --

    Alexander

  •  141
    Alexandre replied

    Ok forget my last post. 

    I realise most of your theme setting is set to have a site with a light background, but you have set all pages with a black background. 

    Please let me fix that. I will inverse this. 
    You can take a look to your page 404 to undersatnd what i m saying https://luppiclarke.com/404

    Thank you,

    --

    Alexander

  • Lupi Clarke replied

    I solved it so its ok..I found out one technical problem when you open safari browser the size of the logo in the menu is not changing auto...so the logo is a big...but when you scroll down everything works fine)

  •  141
    Alexandre replied

    Hi Lupi,

    I need more time to investigate. I will contact you soon as possible.

    Thank you,

    --

    Alexander

  •  70
    Maxime replied

    Hi,

    We dont have access to your wp-admin anymore. Please add this code to wp-admin > soundrise > custom css and it should fix the issue you have on safari

    .classic-menu:not(.mini):not(.responsive) li.logo.pull-left {
    width: 100px;
    overflow: visible;
    }

    Thank you,

    --

    Maxime

  • Lupi Clarke replied

    Oki works fine...another thing do you have an idea why SSL doesnt work in Chrome? I got all settings of SSL connection well made and in all browsers works fine...the problem is just in Chrome.......

  •  70

    Thank you,

    --

    Maxime

  •  70
    Maxime replied

    make sure you are logged from admin.

    Thank you,

    --

    Maxime

  • Lupi Clarke replied

    SSL works fine in all browsers but when I open Google Chrome there the SSL connection doesnt work well...I dont know why...I tried on 3 pcs

  •  70
    Maxime replied

    what do you mean by doesnt work well ? Do you have any error in your console? Send me a screenshot

    Thank you,

    --

    Maxime

  • Lupi Clarke replied

    Check out the difference in Opera its ok and in chrome the ssl is not working

    Attached files:  Snímek obrazovky 2019-02-06 v 20.19.08.png
      Snímek obrazovky 2019-02-06 v 20.19.24.png

  •  70
    Maxime replied

    For SSL Certifcate and its installation, please check with your web hosting. This is more a server thing than a theme issue.

    Thank you,

    --

    Maxime