Public Ticket #1801110
New Theme is not displaying properly


  • Anthony Coluccio started the conversation


    My current Wordpress site with my current theme is working properly. I uploaded the new Soundrise Theme I purchased. When I activate it and bringup the site everything is gone except a new Soundrise homepage. I don't even get Menu links. Please view the attached photos. Can you help me connect my new Soundrise theme to my current Wordpress site while maintaining the structure to some degree?

    Thank you,


    Attached files:  Original Theme.png
      Soundrise Theme.png

  •  70
    Maxime replied

    Hi Anthony,

    The theme (SoundRise) is a completely different theme that the one you are using.

    I strongly recommend that you develop your new website with the new theme on a staging server than your live server because you will have to customize it to your need.

    Also, you probably didnt import the theme's demo yet. 

    The best way to get started with our theme is to import the demo. Install the theme and its required plugins, then go to WP-Admin > Tools > Demo Content Install and you will see there all the demos available. Choose your favorite. Then you will only have to change the images, texts and color by your own assets.

    Take note that when you import the demo, this completely swipe your actual content by the demo's one but it's often the best way to get started with your new design. We have setup a complete documentation guide on How to install a demo here: https://irontemplates.ticksy.com/article/12229

    Thank you,