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  Public Ticket #1763701
Failed to import Media
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  •  1
    Dushyantha1992 started the conversation

    when i import using wordpress importer media file xml into my new ekinox theme i get an error says Failed to import Media. Is there any way to fix that?

    Attached files:  Import ‹ Sooriya Records Sri Lankan Music Music Sri Lanka — WordPress.png

  •  124
    Alexandre replied

    Hi there,

    Maybe it is about folder permission. 
    Please disable iron-demo-importer and soundrise-music plugins and activate a default wordpress template as twenty fifteen. 
    And try again to import the xml. 

    If the issue still persists that mean our theme doesnt cause it. 
    Please retry another time, but first desable all other plugins. And if you still cant import media, you should contact your webhost provider.

    Thank you,

    --

    Alexander

  •  1
    Dushyantha1992 replied

    i will try that and let you know.