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  Public Ticket #1633646
Wordpress Theme Bug
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  • CLPhotoNC started the conversation

    Hi, I'm currently using the latest version of Lush for my WordPress site. I'm also trying to run the plugin, "Seriously Simple Podcast". For some reason, the Lush theme will not allow SSP to auto populate and create /podcast page. See attachment for the error we get on the page.

    I've had our Wordpress support trying to trouble shoot this issue for us. Although please see their latest response below. It appears there is a bug in the system that will not allow complete compatibility with the Lush Theme - as the page works fine with the default theme. 

    From WordPress Support: "We've tried updating the theme to check if the issue is resolved but the issue still persists. It looks like the issue is within the "Lush" theme because podcast page works fine with default WordPress theme Twenty Seventeen.

    Please see this screenshot: https://drive.google.com/file/d/11ipRNehLCJxpL5zwW0tPhUuEAKczQWfi/view?usp=sharing.

    We suggest that you contact the author of the theme and inform him about the issue. If the author of the theme has a suggestion to fix it, please forward it to us and we will try to implement it.

    It's best to consult the theme developer as our scope doesn't cover fixing theme internal bugs, if there is a malfunction that is caused by the coding of the theme, its best to have the author look into the issue for you."

    Please advise how we may quickly resolve this issue. 

    Attached files:  Screen Shot 2018-07-06 at 3.03.23 PM.png

  •  50
    Maxime replied

    Hi,

    While our support doesnt cover help implementing third party plugin within our theme, I can take a quick look at it and try to figure out what could cause the issue..

    Could you please provide me your URL and access to your wp-admin ?

    Thank you,

    --

    Maxime

  •   CLPhotoNC replied privately
  •  50
    Maxime replied

    Hi,
    I cant see/find the corresponding page of your screenshot.
    Please make the page as in your screenshot, and send me the corresponding URL.

    Thank you,

    --

    Maxime

  • CLPhotoNC replied

    www.grow-in-wisdom.com/podcast

  •  50
    Maxime replied

    Hi,

    Unfortunately, I dont really know what is the issue but it seems that your plugin doesnt load the custom post pages correctly. I have noticed that all your podcast are not published yet but are scheduled. See screenshot: https://d.pr/i/reij1r 

    maybe thats the issue, but I dont know the plugin so I cant help.

    Also, the taxonomie Podcast doesnt seem to load correctly. 
    You need to check this with the author of the plugin. If that author cant help, I recommend that you check for another plugin.

    Thanks

    Thank you,

    --

    Maxime

  • CLPhotoNC replied

    Is there another plugin for podcasting that you would recommend that is compatible with this theme. OR asked another way, are there other podcast plugins that have had issues being compatible with the LUSH theme

  •  50
    Maxime replied

    Unfortunately, I didnt try other plugin for podcasting at this time myself.

    Thank you,

    --

    Maxime