Okay
  Public Ticket #1571663
2 Issues with Website
Open

Comments

  • thepromiseishope started the conversation

    1. I am uploading featured photos, with the correct dimensions, and for some reason, they appear blurry or their dimensions change as I go in to edit the other content on the page. ie;
    https://www.thepromiseishope.com/tour/
    - https://www.thepromiseishope.com/connect/
    https://www.thepromiseishope.com/listen/

    2. I am attempting to add a Text Block on the Frontend Editor, and it will not allow me to save. I try to type in text and click "Save Changes", and it will not let me click the button whatsoever. 

    Thank you.

    Attached files:  Screen Shot 2018-05-11 at 6.51.21 AM.png

  •  27
    Alexandre replied

    Hi there,

    1) You right the featured image was resize. In fact, we have designed the default page template to be built with the wpbakery page builder. We never have used the featured in our default pages from our demos. 
    So thanks to you to have reported this issue. the fix is already in your them code and it will be in the next theme update.

    2)Can you tell where you have tried to add and save a "text block"?
    Because I did it without any issue.
    https://d.pr/free/i/wnTDQb

    Thank you.

    Thank you,

    --

    Alexander

  • thepromiseishope replied

    Alexandre -

    1) Thank you for addressing the featured image issue. They look great now! Glad to hear we could help you address it for the next update.

    2) I was working on our Bio page, www.thepromiseishope.com/bio-2. While working in a text block in the frontend editor. When I make changes in the text block it does not respond when I press the save changes button. It's still not working for me on our end.

    Thanks!

  •  27
    Alexandre replied

    Hi there,

    Sorry for the wait.

    The script here causes a JS conflict with the frontend editor

    https://d.pr/free/i/4ZcOia

    But the text-block element can be edited with the backend editor.

    Thank you,

    --

    Alexander

  • thepromiseishope replied

    Thank you for clarifying that the script causes the conflict. Do you think it's best to avoid using the raw html block to avoid this problem?

  •  27
    Alexandre replied

    The html raw itself doesnt caused any issue. The conflict is caused by the script in the content and the frontend editor.

    This is up to you how to deal with it. 

    Thank you,

    --

    Alexander