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  Public Ticket #1808290
I have many problems whit croma theme
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  • KingRagnar started the conversation

    I have paid a money for very nice theme but it gives many problems in its configuration. There is no way to install the Capital demo well in the theme Croma ... It gives me many errors both in the backen and in the frontend. I need it to work properly just like the Capital demo to apply certain changes on it. And I have some urgency.
    I would need help with the initial configuration of the theme manually so that everything is ok. I have no problem in facilitating access.
    Regards

    Attached files:  Captura de pantalla 2018-12-04 a las 21.29.29.png
      Captura de pantalla 2018-12-04 a las 21.29.40.png
      Captura de pantalla 2018-12-04 a las 21.34.34.png

  •  61
    Maxime replied

    Hi,

    Could you please provide me your URL and access to your wp-admin ?

    Thank you,

    --

    Maxime

  •  61
    Maxime replied

    Perhaps its a conflict with one of your third party plugins. Could you try something for me? Please deactivate all your plugins except WPBakery Page Builder, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict. Tell me how it goes.

    Thank you,

    --

    Maxime

  •   KingRagnar replied privately
  •  61
    Maxime replied

    Ok, it seems that the theme options has not been imported. i've imported theme for you. please check now.

    Thank you,

    --

    Maxime

  •   KingRagnar replied privately
  •  61
    Maxime replied

    have you uploaded a mp3 files in the wp-admin > discography ? dont use a stream

    Thank you,

    --

    Maxime

  •   KingRagnar replied privately
  •  61
    Maxime replied

    Sorry, i dont understand your question / issue

    Please elaborate step by step what you do to reproduce the issue so I can check on my side.

    thanks

    Thank you,

    --

    Maxime

  •   KingRagnar replied privately
  •  113
    Alexandre replied

    Hello KingRagnar,

    1, 2 and 4. I cant reproduce those issues. Do you know what I should do to see them?

    3. The Instagram plugin you are using is not compatible with the ajax continuous player feature from croma.
    You should use Essential Grid to display your instagram feed. Or you can disable the ajax continous player option to wp-admin>croma>general option 

    Thank you,

    --

    Alexander

  •   KingRagnar replied privately
  •  113
    Alexandre replied

    I dont see any issue with essential grid. i have create a new page here: https://www.lassexpeares.com/instagram/

    Please tell me what exactly doesnt work?
    A screenshot could be helpful.

    Thank you,

    --

    Alexander

  •   KingRagnar replied privately
  •  113
    Alexandre replied

    Are you saying when you click on those tabs, nothing happen



    This is weird because I can on my device.
    As you can see I have done some modification. I have set your instagram feed. 

    Please try with another browser or device. Something is wrong. Maybe a plugin you have installed on your browser.

    Thank you,

    --

    Alexander

  •   KingRagnar replied privately
  •  113
    Alexandre replied

    Hi KingRagnar,

    Are you talking about the instagram post ?
    The instagram is order by the feed.

    Thank you,

    --

    Alexander