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  Public Ticket #1777319
Albums are not displaying
Closed

Comments

  •  1
    Dushyantha1992 started the conversation

    when i go to albums it says page not found? whats the issue here?

    Attached files:  Page not found – Sooriya Records Sri Lankan Music Music Sri Lanka.png

  •  149
    Alexandre replied

    Hi there,

    Please go to wp-admin>setting>permalinks 
    And click on "save" to regenerate all permalink. 

    Thank you,

    --

    Alexander

  • kuksuldom replied

    I have one album out of 4 that will not open into a page when clicked and this suggestions unfortunately did not fix it. Any more suggestions? http://www.cellohoskins.com/discography/inception/

  •  149
    Alexandre replied

    Hi there,

    May I have a login credential?

    Thank you,

    --

    Alexander

  • kuksuldom replied

    I can provide that, but do not want to post it publicly - may send it to and address?

  •  73
    Maxime replied

    You can reply here by clicking the private button. 

    Thank you,

    --

    Maxime

  •   kuksuldom replied privately
  • kuksuldom replied

    I am on iOS and do not see an option for private posting

  •   Alexandre replied privately
  • kuksuldom replied

    Alexandre I am unable to see your comment though I am logged in...

  •  149
    Alexandre replied

    Hi, 

    The album featured images used are too much big and heavy. You should use a 500px x 500px jpg.
    The blur effect applied on the picture make the page crash.

    Thank you,

    --

    Alexander

  • kuksuldom replied

    Thanks Alexandre, that was indeed the issue. I'm still having issues after optimizing all my images on the website with extremely slow load times - do you have a suggestion?

  •  149
    Alexandre replied

    The optimization is a bit beyond the scope of our support. 
    You can use a third part plugin as "total cache" or you can remove some element. 
    Your slider has a lot of images. Ok you have done a good optimazition on them, but the slider should still weight 5mo.

    Thank you,

    --

    Alexander

  • kuksuldom replied

    Hi Alexandre,

    I've looked for a more appropriate post to relate this to, but cannot find one - My entire site except for the home page seems to need to be reloaded for the page to load at all. If you go to http://www.cellohoskins.com and click on any items in the menu, the page will only load the menu and the title, but in the wrong spot above the menu...

  •  149
    Alexandre replied

    Hi, 
    This is probably caused by a conflict between our Ajax continuous player and a thrid part plugin.

    Please try to disable all your plugins one per one to identify which one is the guilty one.

    Thank you,

    --

    Alexander