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  Public Ticket #1759244
Menu doesn't look like in demo & can't manage to import music player demo
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  • BiancaMC123 started the conversation

    Hi there!

    I just installed FWRD and have two issues:

    1.) I followed all the steps from the following video to install the demo.

    All went will, expect the last point: "Import the Music Player Options". I tried but if I click on the "Iron Music"-link in the "Musik Player Option"-Section I get the error saying: "You are not allowed to access the page".

    What can I do?

    2.) The Menu on my website doesn't look like the one in the demo. I send you a screenshot as attachment so that you can see the problem. What could be the reason? 

    Thank you very much!

    Bianca

    Attached files:  Bildschirmfoto 2018-10-24 um 22.38.49.png

  •  73
    Maxime replied

    Hi there,

    Which theme's demo you are trying to import?

    Could you please provide me your URL and access to your wp-admin ?

    Thank you,

    --

    Maxime

  • BiancaMC123 replied

    Thank you, I could solve the problem. 

    But I have another issue with the music player. It does not have the colors I set in the music player color options. It takes red (I suppose that's because I set red to be the general color of the theme I used before I installed FWRD. is that possible?). Can you help me? 

    Here is my url: www.christoph-heesch.com

  •  73
    Maxime replied

    Hi,
    Since I dont have access to your wp-admin, i cant see your site because of the coming soon page.

    but make sure to clear your browser cache maybe?

    Thank you,

    --

    Maxime

  •   BiancaMC123 replied privately
  •  149
    Alexandre replied

    Hello Bianca,

    The login credential doesnt work.

    Thank you,

    --

    Alexander

  •   BiancaMC123 replied privately
  •  149
    Alexandre replied

    Thanks,


    I went to wp-admin>iron-music
    And I have re-saved the setting
    The issue is fixed.


    Thank you,

    --

    Alexander

  • BiancaMC123 replied

    Oh, thank you very much!!! :) 

  •  149
    Alexandre replied

    You are welcome

    Thank you,

    --

    Alexander