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  Public Ticket #1605770
Slider Revolution
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  • Nuno started the conversation

    Hi.


    I have the SoundRise Music template and the Slider Revolution plugin is not activated.

    Plugins ask me to enter a Licence Key or API Key.

    Like is in your Help Center website, is supposed I don't need a licence key or API key to activate it. "The plugin will still work even if you don't have that licence key".

    What should I do?

    Thanks,

    Nuno

  •  50
    Alexandre replied

    Hello Nuno,


    Sometimes, plugins will ask you to enter a Licence Key or API Key. Well, you don't need a licence key or API key to activate it. The plugin will still work even if you don't have that licence key.

    The licence key or API key is only used for automatic updates offered by the plugin authors and is available if you purchase the plugin for yourself at codecanyon.net

    Since we include the plugin directly (for free) into our theme, we made sure the plugin is 100% compatible with the theme. If you decide to purchase the plugin license for yourself and update the plugin, the theme might break. 

    We (IronTemplates) are responsible to update the pre-packaged plugins that come with our theme. We release plugin updates on a regular basis after testing them and make sure they are 100% compatible with our theme. It's the way it works for every theme that offers third-party plugins packaged into the theme.

    Thank you,

    --

    Alexander

  • Nuno replied

    Hello Alexander,

    Thank you for your answer. But my problem is that the plugin is not active (I send you a print screen) and I can not create new sliders or edit existing ones.

    How can I solve this problem?

    Thank you very much.

    Nuno


    Attached files:  slider_revolution.jpg

  •   Alexandre replied privately
  •   Nuno replied privately
  •  50
    Alexandre replied

    Hello Nuno, 

    I need more permission. You should set my user as administrator. 

    I cant do nothing to the backend for now, but i can see to the frontend your slider revolution is activated. 

    This is done with slider revolution.

    Thank you,

    --

    Alexander

  • Nuno replied

    Hello Alexander

    Sorry! Now I've given you the administrator's permission.

    Yes. The slider is working, but I can not edit it.

    When I try to edit, when I save, an error message always appears (Ajax error!!!!).

    I want to completely change the slider (image, text ...)
    The slider is not to be as it is now.. It was just for testing.

    If you need, you can try. You can change the slider. No problem.

    Thank you very much

    Nuno

  •  50
    Alexandre replied

    The issue was caused by some html comment in a layer text.

    Thank you,

    --

    Alexander

  • Nuno replied

    Thank you very much Alexander.

    I´ m so grateful for you help.

    Now is working perfectly

    Thank you very very much.

    Nuno

  •  50
    Alexandre replied

    You are welcome

    Thank you,

    --

    Alexander