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  Public Ticket #1555338
Instagram
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  • Jaime Vazquez started the conversation

    Hi there, I can not figure how to set up my Instagram account feedback for my home page at Croma theme, could you help me with that please?

    I've checked some of your instagram tickets but its not clear enough where i should intro my API key for example.

    Thanks Jimmie

  •   [deleted] replied privately
  • Jaime Vazquez replied

    Hi, I went through your indications and the video tutorial link.

    The pugling and wp are update to the last version.

    I was able to create the new essential setting for my instagram user following the video tutorial steps but I'm still having problems to make it work. I'm having a message which state "Instagram Report: Please check settings" This message appear on the we site and also on the Essential Grid Settings "Source tab"

    The settings I've got are the ones showed on the video tutorial, can you help with this?

    Attached files:  Screen Shot 2018-04-27 at 16.09.36.png
      Screen Shot 2018-04-27 at 16.09.30.png

  •   [deleted] replied privately
  •   Jaime Vazquez replied privately
  •   [deleted] replied privately
  •   Jaime Vazquez replied privately
  •   Jaime Vazquez replied privately
  • [deleted] replied

    Hi there,

    Thanks for the access credentials.

    In relation to this, unfortunately after logging in the page still redirects to the maintenance mode page. Here is a screencast on this. Are there settings within the maintenance mode plugin that could be causing this? Kindly check into this.

    I look forward to your reply.

    Kind Regards.

  • Jaime Vazquez replied

    Hi Judith, With the plugin deactivated still showing the same behaviour; "Instagram Report: Please check settings" 

    I've update your access to the website, something was wrong before but should be ok now, could you try log in now  and let me know please.

    Thanks

  •   Jaime Vazquez replied privately
  •  93
    Alexandre replied

    We have released a new theme update with the latest Essential Grid version 2.2.4.1.
    Please update Croma and then go to wp-admin>appearance>install plugin to update essential grid

    Thank you,

    --

    Alexander

  •   Jaime Vazquez replied privately
  •  93
    Alexandre replied

    The Essential Grid update should fix your issue, so no, I dont need to access to the wp-admin.

    Thank you,

    --

    Alexander

  •   Jaime Vazquez replied privately
  •  93
    Alexandre replied

    Hi there,

    You have probably removed the plugin essential grid before the update. And you  probably didnt see the notification "Are you sure you want to delete Essential Grid and its data?"

    We need to backup first the Ess. Gid data. My apoligy. I should have warned you.
    I hope you didnt have customize your grid yet because it is very easy to restore the grid from our demo. 
    If you have imported the Lowtempo demo, please go to wp-admin>ess. grid>import/export 
    import the file attached on this post and click on the "read" button.
    If you have imported another demo, please tell me which one.

    Thank you.

    Alexandre

    Attached files:  ess_grid.json

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Thanks Alex, I will check that and let you know.

  • Jaime Vazquez replied

    Hi Alex, I did successfully import the settings for essential grid.

    What I notice is that after update the theme, some of the pages from the demo has gone, also pictures. For exmp. when I click in to view all dates it use to take me to a pg dedicate to this but does not exists any more. Any idea what can happen?

    Thanks 

  •  57
    Maxime replied

    Hi there,

    Please, make sure to resave your permalinks by going to wp-admin > settings > permalinks and hit save.

    Thank you,

    --

    Maxime

  • Jaime Vazquez replied

    Hi Maxine, this is something I should performed before the update? Cuz I just did it and nothing has change, still missing stuff as basic images for the them, buttons on the main menu, no options show on the dropdown menu as before the update etc...

    Attached files:  Screen Shot 2018-05-04 at 16.51.33.png
      Screen Shot 2018-05-04 at 16.51.21.png
      Screen Shot 2018-05-04 at 16.51.13.png

  • Jaime Vazquez replied

    There is any option to import back the basic images from the demo template, without have to import the demo again and lost my actual settings?

    thanks

  • Jaime Vazquez replied

    Here is how my media library its looking right now (check attachments) also on the pages are missing divider that I guess were pictures too. 

    Attached files:  Screen Shot 2018-05-04 at 17.16.11.png
      Screen Shot 2018-05-04 at 17.16.40.png

  • Jaime Vazquez replied

    Here some of the details missing from the demo version. The scribble under the play download and the little one under the booking also featured in so many pages as is a divider.

    Attached files:  Screen Shot 2018-05-04 at 17.20.36.png
      Screen Shot 2018-05-04 at 17.21.01.png
      Screen Shot 2018-05-04 at 17.16.11.png
      Screen Shot 2018-05-04 at 16.51.13.png

  •  57
    Maxime replied

    Hi there,


    To check this issue, we do need access to your wp-admin now.


    Please give us administrator access on your wp-admin and provide us username/password.

    Thank you,

    --

    Maxime

  •   Jaime Vazquez replied privately
  •  93
    Alexandre replied

    Hi Jaime, 

    Oh! What happen to your site is very anoying!!! 
    I m pretty sure this not about the theme update. Theme update doesnt make change on the database (site content). 

    1) "View all date" button: Some pages are not available because they are now set to draft. They need to be published. When it is done, you probably need to re linked the "view all date" button to the published page.

    https://d.pr/free/i/W7qqz0

    2) About the missing menu items:

    If you go to wp-admin>appearance>menu,
    you will see most of the items is not available.

    https://d.pr/free/i/cgwtR8

    Once again, you have some of those pages set to draft but you can fint most ot them in the trash. 
    Go to wp-admin>pages>trash. You can restore all of them. 

    3)About the media library. I dont know what have removed all images. 
    I have re imported this https://d.pr/free/i/OZGWn7 and this https://d.pr/free/i/qHTLHU images. 

    Please tell me if some other images you nedd still missing.

    Thank you,

    --

    Alexander

  •   Jaime Vazquez replied privately
  •  93
    Alexandre replied

    You are welcome

    Thank you,

    --

    Alexander

  •   Jaime Vazquez replied privately
  •  57
    Maxime replied

    Hi,

    you can edit the link by editing the rev slider, select the download layer and go to the action tab. You will be able to set your own URL there. You can take the URL directly in your media library when you upload a new file. WordPress will give you the url linked to your uploaded file.

    Thank you,

    --

    Maxime

  •   Jaime Vazquez replied privately
  •  93
    Alexandre replied

    Hi Jaime.

    1)The "href" attribut was missing in the <a> tag https://d.pr/free/i/eWBHlo

    2) No album was selected on the audio player https://d.pr/free/i/EzKQfR

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Thanks its fixed now :) both of the problems. 

    With the Player there is anyway to keeping it playing to the next album when the first album finished?

    Thanks!

  •  93
    Alexandre replied

    Hi Jaime,

    You can select more then one album in the audioplayer setting.

    Thank you,

    --

    Alexander

  •   Jaime Vazquez replied privately
  •  93
    Alexandre replied

    Hi Jaime

    You are using the wordpress shortcode. 
    Please uncheck the wordpress option in the mixcloud "embed code generaor" panel. 
    Use the html embed code. With the <iframe> tag.

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Thanks Alexandre! Its working now. 

    I´ve got a new question. 

    I'm trying to set up a direct download on my bio page. I'm using a "custom heading" and I'm trying to embed the download address from a file on my media library but it´s not working. When I clicked on the link page load in black and there is not download.

    I´m attaching a screen shot, in case I´m missing something.

    Regards 

    Jimmie

    Attached files:  Screen Shot 2018-06-01 at 23.25.31.png

  •  93
    Alexandre replied

    Hi there, 

    Please add the extra class no-ajax
    https://d.pr/free/i/msDgVA

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Sweet!

    Its working now :)

    many thanks

  • Jaime Vazquez replied

    I've got some images with external links to my soundcloud, youtube and bandcamp on my home page, I would like that when you click on the image it will open the content on a new page instead of get out my site. 

    I'm sure it can be done but I can not find the solution can you help me with this please.

    Thanks

    Attached files:  Screen Shot 2018-06-07 at 14.37.40.png
      Screen Shot 2018-06-07 at 14.38.12.png
      Screen Shot 2018-06-07 at 14.37.49.png

  •  93
    Alexandre replied

    Hello Jaime,

    Please go to wp-admin>croma>custom css/js
    and add this code in the custom JS field (not the custom CSS field):

    $('.promobox').attr('target', '_blank');

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Sweet! 

    It's Solve it now.

    Thanks :)

  • Jaime Vazquez replied

    New few Questions:

    1. The last 2 albums I've created "Terapia" & "Slave Master" When click on them the page does not load. All the other albums behave correctly. I'm attaching a screen shot of the web. (I Make them Drafts as are not working)

    2. How can I make the different sections join together one to the next other? Example; on the home page I've got a video embed, it does not join whit the image above and below keeping margin.

    3. How I can make the main player to past from one album to the next when finished the playback of the album selected?

    Thanks

    Attached files:  Screen Shot 2018-06-29 at 01.59.18.png
      Screen Shot 2018-06-29 at 02.52.08.png
      Screen Shot 2018-06-29 at 02.51.55.png

  • Jaime Vazquez replied

    When I embed the site link in facebook the image featured its from the under construction plugin I used. This plugin its deleted already but the image still showing. How can I Change featured image and also the text that say "Just Another WP Site"

    Thanks

    Attached files:  Screen Shot 2018-06-29 at 13.12.24.png

  •  93
    Alexandre replied

    Hello Jaime,

    1. You have to change the feature image. Please jpg, not png. Or maybe your file is too big. It doesnt have to be bigger then 600px x 600 px.

    2. On the homepage backend, edit the row element who has the video element.
    Click on the "design option" tab. And remove the padding-top and bottom.

    3. In the playersetting, you have to select more then one playlist.

    4. You should use Yoast SEO plugin to manage preview on social media.
    It is free and it will also help to increase the SEO performance.


    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Thanks Alexander.

    1. works

    2. I've change the padding option and its looks its not affecting the behave, any way not a big deal with this.

    3. where was locate the player I can remember Right now.

    4. I've got the plugin Up and running, also I've customised the site identity but still showing the same info as before when try to post in facebook.

    Thanks

  •  93
    Alexandre replied

    2. The padding was not removed

    I didi it.

    3. It is the last element on your homepage.

    https://d.pr/free/i/9vdeoW

    4. You have to click on the social icon https://d.pr/free/i/D4LsKF
    And fill fields.

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Also Is there any way to keep the text format on the music reviews?

    Attached files:  Screen Shot 2018-06-29 at 16.14.44.png
      Screen Shot 2018-06-29 at 16.16.18.png

  •  93
    Alexandre replied

    You can edit the blockquote style with some custom css.
    Please go to wp-admin>croma>custom css/js
    And add this code in the custom css field:

    .blockquote-block blockquote {
    font-style: inherit;
    font-size: inherit;
    line-height: inherit;
    font- weight: inherit;
    }

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Thanks again Alexander, you are saving my life, sorry to don't finish with my question.

    I added the custom Css but the text still behaving as before.

    2. padding its solved, thanks

    3. playlist solved.

    4. Where is located the social icon?

    Thanks

  • Jaime Vazquez replied

    Screen shot from the custom css

    Attached files:  Screen Shot 2018-06-29 at 17.18.40.png

  •  93
    Alexandre replied


    1. Please clear browser cache

    4.

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    On the events view before click on it, it showing a white square on the right that it wasn't on my other events, I'm missing something? 

    Thanks

    Attached files:  Screen Shot 2018-06-29 at 18.38.39.png

  • Jaime Vazquez replied

    This is from the past events view, its show correctly

    Attached files:  Screen Shot 2018-06-29 at 18.40.09.png

  •  93
    Alexandre replied

    Hi there,

    The white display the artist name related to the event. 
    We didnt see the name because the text was white on a white background. I have fixed it.

    Thank you,

    --

    Alexander

  • Jaime Vazquez replied

    Thanks Alexander!

    All its looking goof now :) Happy costumer here.

  •  93
    Alexandre replied

    You are welcome

    Thank you,

    --

    Alexander

  •   Alexandre replied privately
  • Jaime Vazquez replied

    I'm sorry to be back.

    I'm still finding that When the website link its embed on social media the info show still saying "just another WP website" + "Under Construction message" Also the image that should feature its not showing.

    I did install Yoast seo plugin and clean my browser cache. Also this is happening on my phone too, so not sure where to looking at after update the info for links on the y.seo and changing the info on "customised" tab.

    *Screen shots are from my phone messenger app and Instagram Chat.

    Any other Idea to fix this?

    Thanks

    Attached files:  IMG_7016.jpg
      IMG_7018.jpg

  •  57
    Maxime replied

    Hi, 

    Please check directly with Yoast SEO author for this issue as it's not related to our theme directly. 

    Thank you,

    --

    Maxime

  • Jaime Vazquez replied

    Hi Maxine,

    This problem was happening before to install Yoast SEO, Also I did the installation as someone from your team suggest me to try this a solution to the problem mentioned below.  

    Thanks

  •   Jaime Vazquez replied privately