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  Public Ticket #1538847
instagram feed
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Comments

  • Vinnie Bono started the conversation

    The instagram feed only works when I hit refresh. Sometimes it will load on the homepage the first time, but once you go to another page it does not show.  It is in the footer of my site.

  •  76
    Alexandre replied

    Hi there, 

    Please update soundrise to 1.4.5
    When it is done:

    • go to wp-admin>plugins
      -Remove soundrise-music
    • go to wp-admin>appearance>install plugins
      -Re-install sound-rise music
      -Update Essential Gril
    • go to wp-admin>Ess. Grid
      -Edit the instagram grid.
      -click on the "Source" tab
      -verify the instagram information and re-save.

    Thank you,

    --

    Alexander

  •  76
  • Vinnie Bono replied

    I am not using the essential grid. I am using Instagram Feed by Smash Balloon.  BTW - I did use another instagram feed and had the same results, so it is not the plugin causing the issue,

    Just updated the theme and it still does not work.

  •  76
    Alexandre replied

    Sorry for the misunderstand. We are using Essential Grid in our demo to display instagram feed. 

    If you need to refresh your page to see your feed, that means the smash Balloon plugin doesnt work with our Ajax continuous player feature (wp-admin>soundrise>general setting). 

    You should use essential grid.

    Thank you,

    --

    Alexander